001-01- This Queen – January 20

✨ Why You’ll Love Our T-Shirts

• 👕 Premium Quality Fabric – Soft, breathable & comfortable 180 GSM combed cotton Pre-shrunk Biowashed T-shirt
• 🧵 High-Quality Print – Long-lasting, fade-resistant DTF Print
• 🛠️ Made-to-Order – Crafted specially for you after order
• 🎯 Perfect Fit – Designed for everyday comfort
• 🎁 Perfect for Gifting – Ideal for birthdays & special occasions
• 🚚 Pan India Delivery – Fast & reliable shipping
• 💯 Trusted Brand – Safe & secure shopping experience

💙 KINGSQUEENS – Wear Your Story, Your Style

Keep your KINGSQUEENS t-shirt looking fresh & long-lasting ✨

🧼 Washing Instructions

• Wash inside-out in cold water
• Use mild detergent only
• Do not bleach ❌

🌬️ Drying Instructions

• Air dry in shade 🌤️
• Avoid direct sunlight to protect print

🔥 Ironing Instructions

• Iron inside-out only
• Do not iron directly on print ❌

🚫 Avoid

• Dry cleaning
• Machine drying on high heat
• Rough usage

💡 Proper care = longer life of your favorite tee 💙

Finding the perfect fit is important! Use our size chart to pick the right T-shirt size for ultimate comfort. 😊✨

⚠️ Note: Our T-shirts are regular fit. For a looser fit, order one size up.

At KINGSQUEENS, we aim to deliver your orders safely, quickly, and with complete transparency 💙📦

👕 Made Just For You (Important)

We follow a made-to-order model to ensure premium quality and uniqueness:

• 🛠️ We do not keep ready stock
• 👕 Your t-shirt is manufactured after you place an order
• ⏱️ Production time: Up to 72 hours
• 📦 Dispatch time: Within 24 hours after production

⚠️ Due to this process, slight delays may occur, but your order is 100% सुरक्षित (safe) with us 💯

🎉 Our goal is to deliver your order before your birthday!

🚚 Shipping Coverage

• ✅ We ship all across India 🇮🇳
• 🚫 International shipping is currently not available

⏱️ Delivery Time Estimates

📍 Note: Delivery time may vary due to courier delays, weather, or high demand.

💰 Shipping Charges

• ✅ FREE Shipping on prepaid orders
• 💵 COD available (extra charges may apply on certain products)

📲 Order Tracking

• Once shipped, you will receive tracking details via:
  • 📩 Email
  • 📱 SMS
  • 💬 WhatsApp

⏳ If you don’t receive tracking within 48 hours, contact us:
📧 care.kingsqueens@gmail.com

🚨 Delays & External Factors

While we try our best for timely delivery, delays can happen due to:

• 🌧️ Weather conditions / natural disasters
• 🚧 Strikes or logistics disruptions
• 🚛 Courier partner delays
• ❌ Incorrect address or contact details

🚫 Undelivered / Returned Orders

• Orders returned due to wrong address or unavailability may require:
  • 🔁 Re-delivery charges

💬 Customer Support & Trust

Hi, we completely understand your concern and we’re really sorry if there’s ever a delay 🙏

• ⏱️ We usually respond within 24 hours
• 💯 We are a genuine brand – no fraud, no scams
• 😊 Always here to help you with updates

📩 To check your order status, please share:

• Order ID or
• Registered mobile number

We’ll personally assist you right away 💙

📞 Contact Us

📧 Email: care.kingsqueens.in@gmail.com
📱 WhatsApp: +91 9244517594

📍 Address:
First Floor, Near Bhagwa Mandir Chowk
Ramnagar, Bhilai, Chhattisgarh – 490023

At KINGSQUEENS, we ensure quality in every order. However, if there is an issue, we’ve got you covered under our 7-day policy 💙

📌 Important (Must Read)

🎥 Unboxing video is mandatory to initiate any return, exchange, or refund request.
Without this, requests will not be accepted.

✅ Eligible Cases for Free Return / Exchange

We provide free return or exchange ONLY in the following cases:

• ❌ Wrong product delivered (item does not match website description)
• 🔁 Incorrect item sent
• 🛠️ Manufacturing defect
• 📦 Product received in damaged condition
• 📦 Missing parts or accessories

🔄 Size Issue / Wrong Product Received

• You can raise an exchange request within 7 days of delivery
• Exchange is allowed only if the wrong size was delivered by us

❌ If the customer orders the wrong size or wrong product,
no return or exchange will be accepted

⏳ Return / Exchange Window

• Request must be raised within 7 days of delivery
• Requests after 7 days will not be accepted

📩 How to Raise a Request

If your case meets our criteria, you can:

• 📧 Email: care.kingsqueens.in@gmail.com
• 📱 WhatsApp: +91 9244517594

📌 While raising the request, provide:

• 🧾 Order Number
• 📞 Registered Phone Number / Email ID
• 🎥 Unboxing Video (Mandatory)
• 📸 Minimum 4–5 clear images of the product
• 📦 Product must be in original packaging & unused condition

💰 Refund Policy

• Refunds are not provided in cash/bank account
• 💳 All approved refunds will be given as Store Credit
• Store credit can be used for future purchases on our website

🚫 Non-Eligible Cases

Returns / Exchanges will not be accepted if:

• ❌ No unboxing video is provided
• ❌ Product is used, washed, or damaged by the customer
• ❌ Request raised after 7 days
• ❌ Wrong size or product ordered by customer

💙 Final Note

We’re committed to giving you the best experience 😊
If your issue is genuine, we will make sure it is resolved quickly and fairly.

We offer a Partial Payment option to make ordering easier and more flexible.

🧾 How It Works

💰 Advance Payment (Online)
Pay a small portion of your order total upfront while placing the order.

📦 Remaining Payment (Later)
Pay the balance amount either:

• 💳 Online before delivery
• 💵 Cash on Delivery (COD)

💵 Payment Structure

🔹 Advance Amount

• A non-refundable deposit of [X% of order total] or ₹[Fixed Amount] is required.
• Order will be processed only after successful payment.

🔹 Balance Amount Options

💳 Online Payment

• Pay via UPI / Debit Card / Credit Card / Wallet / Bank Transfer
• Secure payment link shared via SMS/Email

💵 Cash on Delivery (COD)

• Pay the remaining amount in cash at delivery

✅ Order Confirmation

Your order is confirmed only after advance payment.

📩 You will receive:

• 🧾 Order details + payment receipt
• 💰 Pending balance amount
• 🔗 Payment instructions/link (if applicable)

🚚 Delivery Process

💵 COD Orders

• 📦 Check package before paying
• ❌ Do not accept if damaged/tampered

💳 Prepaid Balance

• ✅ No payment needed at delivery
• 📦 Just receive your order

❌ Cancellation & Refund Policy

🔹 Advance Payment

• ⏳ Non-refundable after 24 hours

🔹 Balance Paid Online

• ✅ Full refund before shipping
• ❌ No refund after shipping (return charges may apply)

🔹 Failed Delivery

• 🚫 Order cancelled after 2 failed attempts
• ❌ Advance payment forfeited
• 💳 Online balance refunded

🎟️ Offers & Discounts

• ⚠️ Coupons/offers may not apply on partial payment orders
• 💰 Advance amount remains fixed

📜 Customer Agreement

By selecting “Partial Payment (Advance + COD)”, you agree to all terms & conditions of this policy.

📞 Need Help?

💬 Our support team is always ready to assist you.

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