Refund policy

At KINGSQUEENS, we ensure quality in every order. However, if there is an issue, we’ve got you covered under our 7-day policy 💙

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📌 Important (Must Read)

🎥 Unboxing video is mandatory to initiate any return, exchange, or refund request.
Without this, requests will not be accepted.

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✅ Eligible Cases for Free Return / Exchange

We provide free return or exchange ONLY in the following cases:

• ❌ Wrong product delivered (item does not match website description)
• 🔁 Incorrect item sent
• 🛠️ Manufacturing defect
• 📦 Product received in damaged condition
• 📦 Missing parts or accessories

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🔄 Size Issue / Wrong Product Received

• You can raise an exchange request within 7 days of delivery
• Exchange is allowed only if the wrong size was delivered by us

❌ If the customer orders the wrong size or wrong product,
no return or exchange will be accepted

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⏳ Return / Exchange Window

• Request must be raised within 7 days of delivery
• Requests after 7 days will not be accepted

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📩 How to Raise a Request

If your case meets our criteria, you can:

• 📧 Email: care.kingsqueens.in@gmail.com
• 📱 WhatsApp: +91 9244517594

📌 While raising the request, provide:

• 🧾 Order Number
• 📞 Registered Phone Number / Email ID
• 🎥 Unboxing Video (Mandatory)
• 📸 Minimum 4–5 clear images of the product
• 📦 Product must be in original packaging & unused condition

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💰 Refund Policy

• Refunds are not provided in cash/bank account
• 💳 All approved refunds will be given as Store Credit
• Store credit can be used for future purchases on our website

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🚫 Non-Eligible Cases

Returns / Exchanges will not be accepted if:

• ❌ No unboxing video is provided
• ❌ Product is used, washed, or damaged by the customer
• ❌ Request raised after 7 days
• ❌ Wrong size or product ordered by customer

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💙 Final Note

We’re committed to giving you the best experience 😊
If your issue is genuine, we will make sure it is resolved quickly and fairly.